Great art takes time, so does shipping - then you always get beautiful art!
Note regarding COVID-19
In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners. While all shipments still arrive safely, there are unexpected delays of delivery.
We apologize for the inconvenience, and we will continue to ensure that you get your relaxing experience while prioritizing the safety of all workers who contribute to the safe delivery of your order.
Our items ship from warehouses overseas (China). We typically prepare and ship your order in 1-3 business days. For custom kits, please allow 3-5 days processing time as these are very labor intensive and crafted only for you.
So how long should you expect in total?
- International Express : from 3 to 4 weeks; often 20-30 days.
Depending on the location, custom clearances and the traffic of delivery service, the expected time frame to have the orders delivered varies. We strive to get your art tools to you as soon as possible, in fact, sooner than the above stated times whenever we can. We however do not have any control over the speed of shipment by delivery service providers nor the process and time line of custom clearance. Hope you wait patiently.
All the order shipments can be traced with a tracking code. As soon as you place your order you will receive a confirmation email. This means that we have received your order in our system and authorized your credit card for purchase.
You will then receive tracking information by email once your order is getting produced prior to shipping out.
you can track your order https://www.nupainting.com/
with the tracking number of your order.
- Why is my tracking info not updating?
Nothing to worry about, this is perfectly normal! When your order is in transit and moving between countries.
When the item lands in your country, it will move very quickly to your doorstep. You can expect to receive your package(s) through your local carrier once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
- What to do if my parcel hasn't reached me within the normal time frame?
If your order hasn't arrived after 60 days, please contact us at [email protected] We will take immediate remedial actions.